Voice
Business Voice Solution
High-quality and Reliable Enterprise Digital Telephony Solutions
Most businesses are in a constant state of change and evolution. As they grow, their telephony solution should grow with them – whether that be through adding users and teams, to allowing for their staff to work remotely. Through the evolution of technology and the way we communicate, businesses are looking for multiple avenues of communication within their teams and with their customers – phone, instant messaging, audio/web/video conferencing – essentially, a unified communication platform. With businesses ranging from one user to thousands, from single office to multiple offices, from single location to distributed and remote users, a good communication stategy should include provisions to cover the current business and into the future.
Telephony Done Differently
Uniserve’s communication solution is a full unified communication platform. From interdepartmental communication to outside communication with clients and customers, there are a host of tools available all within the same platform, without needing to purchase individual services. Enjoy fully unified communications for all your users that include instant messaging (IM), collaboration, audio, web, and video conferencing, and find-me-follow-me technology to be reachable in the office, at home, or on your mobile device from a single phone call. Never miss important communication again.
Some of the features we offer above and beyond typical telephony solutions:
- Softphone/Web Client (iOS, Android, Chrome Browser)
- Fax and Voicemail to Text
- Click to Call from Browser
- Full PBX Capabilities
- Auto Attendant/Digital Receptionist
- Call Queues
- Call Recording (with data stored in Canada)
- Advanced Reporting
- Live Chat & Talk website plugin
- 3rd Party Integrations; such as Zendesk, Freshdesk, Zoho CRM, Office 365, etc.
- 100% Hosted in Canada
How we can help
At Uniserve we don’t believe in a one solution fits all methodology
We know and understand your business is unique and that you have unique challenges to overcome. We offer I.T. solutions to fit every business size and every business model. From managed hardware to managed services, internet and telephony, we have services to help your organization grow and succeed. Trusted as an industry leader for over 30 years, our mission is to bring you feature rich services at affordable prices bundled with the best customer service in the industry. While we have solutions that cover all possible scenarios, our team will work with you to customize a solution to fit your business.
Our customers are raving fans!
Switching to Uniserve’s business voice service helped to elevate our business as most of our sales staff and technicians are on the road most of the time. Instant communication is at the core of our business, as things are constantly changing. Their system allows us to be in constant communication with each other and allows our customers to call us on our office extensions which we can pick up on our mobile devices. No more missed calls – our customer service has never been stronger!
Devin W., Obsidian ConsultingWith Uniserve’s Office-in-a-Box, we have no need to worry about our computers or network anymore. The peace of mind in knowing that our systems are always secure and backed up has allowed us to focus on growing our business and not worrying about our I.T. infrastructure at all. We have a computer issue, we call, Uniserve fixes it. It has been amazing.
Simon M., 604media IncEven though we have an internal I.T. team, we’ve found that utilizing Uniserve has helped push many of our outstanding projects forward. It has allowed our own team to get more day-to-day work completed, while Uniserve has stepped in to help manage and architect our infrastructure, manage our backup and security solutions.
Michael L., Process Flow